Privacy Policy

Last updated: 30 July 2025

1. Introduction

Elevaite (“we,” “us,” “our”) is committed to protecting your privacy. This Policy explains how we collect, use, share, and safeguard your information when you visit our website or engage our marketing services, including AI-driven voice and chat interactions. By using our site or services, you consent to the practices described below.

2. Information We Collect

2.1 Personal Data

  • Contact Details: name, email address, phone number
  • Business Information: company name, role, industry
  • Payment Information: billing address, transaction details (processed by our payment provider)

2.2 Usage Data

  • Analytics: IP address, browser type, device information, pages visited, time spent
  • Cookies & Tracking: session cookies, persistent cookies, web beacons to remember preferences and analyze site traffic

2.3 Communications & Interaction Data

  • Opt‑in Submissions: newsletter sign‑ups, inquiry forms, survey responses
  • Social Media: public profile information when you interact with our social channels
  • Automated Interaction Data: recordings, transcripts, and metadata (e.g., timestamp, duration, phone number) captured when you interact with our AI-powered voice agents or chatbots.

3. How We Use Your Information

  • Service Delivery: respond to inquiries, schedule strategy calls, and deliver marketing services
  • Automated Outreach & Conversion: contact and qualify leads via AI-driven voice agents, chatbots, and automated messaging to schedule appointments and follow up on inquiries
  • Communications: send newsletters, updates, and promotional materials (you may opt out at any time)
  • Analytics & Improvement: measure site performance, optimize campaigns, and enhance user and system performance
  • Legal Compliance: fulfill legal obligations and enforce our Terms of Use

4. Sharing & Disclosure

  • Service Providers: we share your data with trusted partners—hosting, email, CRM, analytics, telephony carriers, and AI/voice platform providers—under strict confidentiality agreements
  • Legal Requirements: when required by law, to protect rights, or respond to valid legal requests
  • Business Transfers: in connection with a merger, acquisition, or sale of assets (subject to confidentiality)

We do not sell or trade your personal data to third parties for marketing purposes.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Ensure site functionality
  • Analyze performance and visitor behavior
  • Personalize content and ads

Manage your cookie preferences via our consent banner or your browser settings. Disabling cookies may affect site functionality.

6. Data Security

We implement industry‑standard technical, administrative, and physical safeguards to protect your data. However, no method of transmission over the internet is completely secure.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal data (including automated interaction recordings and transcripts)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at privacy@elevaite.co. We will respond within applicable legal deadlines.

Right to Erasure (Data Deletion Page)

You have the right to request the deletion of your personal data that we hold, including any AI interaction recordings and transcripts.

Submit a Deletion Request Online:

Visit https://www.elevaite.ca/data-deletion and complete the deletion form with your:

  • Full Name
  • Email Address
  • Physical Address
  • Phone Number

We will verify your request, process it within 30 days, and notify you by email once your data has been permanently deleted. Retention may be required to comply with legal obligations or for legitimate business purposes.

8. Third‑Party Links. Third‑Party Links

Our site may include links to third‑party websites. We are not responsible for their content or privacy practices. Review their policies before providing information.

9. Children’s Privacy

Our website and services are not directed to children under 16. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Policy periodically. The “Last updated” date will reflect changes. Continued use constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions or concerns, please contact:

Elevaite

Email: gino@elevaite.co

Address: 2014 32A ST, Edmonton, AB T6T 0L6

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